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Global Microsoft Outage Update

Emails 

Our teams are unable to send or receive any emails during this time, therefore please call us on: 0151 350 1133 for asstiance. 

Card Payments 

We're unable to take card payments for any last-minute bookings, we can only accept bank transfer during this time 

Booking Confirmation Emails 

For any new bookings, we're unable to send any documentation during this time. We will follow up with all new booking documentation once the outage is resolved 

Invoices 

We're unable to issue any invoices during this time, we will follow up with invoice documentation once the issue is resolved  

Contact us via phone

During this time, please call us on: 0151 350 1133 for asstiance. 

Our teams are ready and here to support you should you need us. Please be aware we will be working in priority order, and call wait times may be longer than usual.

Compare fare options

Let’s compare Virgin Voyages’ fare type inclusions

Features
Fare Option Base
Fare Option Essential
Fare Option Premium
Fare Option Rockstar
Fare Option Mega Rockstar

All Dining - Dining at 20+ eateries

Entertainment - Immersive shows, comedy, parties

Fitness Classes - Yoga, cycling, HIIT & more

Soda & Water - Sparkling, teas, juices, drip coffee

Wi-Fi Speed & Features
BASIC
Messaging, social media & browsing (1 device per Sailor)
CLASSIC
Messaging, social media, up to 2x faster browsing, Wi-Fi audio calling (1 device per Sailor)
PREMIUM
Messaging, social media, up to 5x faster browsing, Wi-Fi audio and video calling, entertainment streaming (2 devices per Sailor)
CLASSIC
Messaging, social media, up to 2x faster browsing, Wi-Fi audio calling (1 device per Sailor)
WORK FROM SEA
Messaging, social media, up to 5x faster browsing, Wi-Fi audio and video calling, entertainment streaming, VPN, meeting conferencing platforms (2 device per Sailor)
Dining Pre-Book Window
15 days
45 days
60 days
120 days
120 days
Cabin Assignments
Assigned at booking
Subject to change up to 7 days before sailing
Assigned at booking
Assigned at booking
Assigned at booking
Assigned at booking
Modifications
No changes
Date, name & cabin changes allowed
Date, name & cabin changes allowed
Dates changes allowed*
All Sailors can change names**
Cabin changes allowed
Dates changes allowed*
All Sailors can change names**
Cabin changes allowed
Dedicated Pre-Voyage Support
VIP Priority Service
Red Glove Service
Onboard RockStar Agent Support
Rockstar Agent Team
Dedicated Mega Rockstar Agent
Premium Drinks Included
Curated in-room bar, first round on us
Bottomless in-room bar
Daily bar tab
Richard's Rooftop Access
Priority Boarding
Complimentary Room Delivery