Privacy Policy

The Data Controller for this website is Travel Innovation Group.

The purpose of this statement is to inform users of the site about what personal information (“Data”) is collected, stored when they visit the site and why, how this information is used, if it is disclosed, how long it is retained, user’s rights and the ways in which we protect users’ privacy.

Any Data collected will be held securely and in accordance with the EU General Data Protection Regulations 2016/679 (“GDPR”) as is necessary for the performance of a contract, i.e. fulfil travel arrangements or in order to comply with a legal obligation i.e. passenger passport data for Advance Passenger Information compliance.

New and existing customers may receive marketing information from us relating only to our products, service and promotions for the purposes of our legitimate business interests. However, those customers wishing to opt out of such communications will be given an opportunity to do so on each occasion that such a contact is made.

Data will not normally be disclosed to third parties. However, we may need to disclose Data to a third party so that they can provide a service, or fulfil a request for information. Any personal information that we pass to a third party will be held securely by that party, in accordance with GDPR and used only to provide the services or information requested.

Users have the following rights relating to the lawful processing of their Data:

  • A copy of any Data currently held
  • Withdrawal of Consent to Process Specific Data when consent has been required
  • Right to have an error in the Data corrected
  • Right to have the Data erased subject to certain conditions
  • Right to object to the processing of Data in particular circumstances
  • Right not to be evaluated on the basis of automated processing


If you wish to exercise any of the rights referred to above you must send a written request our data protection advisor via or to:

Travel Innovation Group

World House, Lloyd Drive

Cheshire Oaks Business Park

Ellesmere Port, CH65 9HQ

United Kingdom


Travel Innovation Group must comply with your request, if it is able to do so, within 1 month of the request being received. The information will be supplied free of charge unless the request is manifestly unfounded or excessive, particularly if it is repetitive. You also have the right to take any grievance relating to Data Protection to the Information Commissioners Office.

Our website contains links to other sites, which are not managed by Travel Innovation Group. Travel Innovation Group is not responsible for the privacy practices within any of these other sites. Users should be aware of this when leaving our site and we would encourage users to read the privacy statements on other sites visited.


All calls may be recorded for training and quality assurance purposes.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. In agreement with the European Privacy and Electronic Communications Regulations we regularly conduct an Audit of Cookies used on our website. The Audit on this website was last updated on 28th November 2018. The cookies we may use are: STRICTLY NECESSARY COOKIES – These are cookies that are required for the operation of our website. They may include, for example, cookies that enable you to log into secure areas of our website. ANALYTICAL/PERFORMANCE COOKIES – These are cookies that allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. You can find more information about the individual cookies we use and the purposes for which we use them in the details below: The cookies used on this website are Google Analytics (used to generate statistics about visitors). If you want to prevent the use of cookies or restrict them whilst browsing websites you can do this via the settings on you internet browser. For more information about managing cookies, please see


If our privacy policy changes, these changes will be reflected in an updated version. Regularly reviewing this page will ensure that users are always aware of the most up to date policy.

Travel Innovation Group – January 2019